The Embassy of the Kingdom of the Netherlands in London, United Kingdom

Lost or stolen Passport / ID card London

On this page you will find information on what you should do if you have lost your Dutch passport or ID card or it got stolen whilst staying in the United Kingdom.

Visiting the United Kingdom and your passport or identity card has been lost or stolen?

Application replacement emergency document
You can apply for an emergency travel document (a laissez-passer) during working days. The appropriate fee has to be paid. You can apply at the Netherlands Embassy in London during working hours without an appointment.
Please note that the Embassy will have to give permission for the issuance of a laissez-passer if you wish to apply at one of the consulates in the United Kingdom.You therefore first have to complete the passport application form and the C2 form and send these forms to the consular section of the Embassy in London. The Embassy will contact the honorary consul once approval has been given to issue an emergency travel document. Contacting the honorary consul before approval has been given therefore is not advisable and could cause a delay.

Stranded during the weekend?
In practice it has been found that some travel companies are prepared – after consulting the Dutch Border Agency – to transport stranded Dutch tourists holding a return ticket Netherlands – UK back to the Netherlands provided they still hold the return ticket used to travel to the UK and also a copy of the lost or stolen document in combination with other identity documents like a Dutch driving license. In case your return journey is during the weekend and the earliest possibility to be seen for the application of a replacement emergency travel document at the Embassy or Consulate is the next working day, you can check with your carrier if they are willing to transport you back on the basis of the aforementioned documents. The Embassy however cannot be part of this decision, nor can the Embassy mediate in any way. If at first instance you have the opportunity to request an emergency replacement document for your return journey this is always preferable.

Processing times
In case the missing or stolen document wasn’t issued by the Netherlands Embassy in London your personal details will – on working days – have to be verified with the council in the Netherlands where the document was issued. The decision to issue a new passport or identity card can only be made after this verification has been received. This can lead to the emergency travel document not being able to be issued on the same day.

Your details
In case you discover during the weekend that you have lost your passport or identity card, please contact the Embassy ( lon-cons@minbuza.nl)  by email and pass on the following details in order to speed up the procedures on the next working day:

  • your full name
  • date of birth
  • place of birth
  • place of issuance of the lost Dutch travel document and photocopy if available
  • contact details, email address and phone number on which you are available as well as the address you are staying at in the UK.
    In case you are still in the possession of a valid driving licence or other identity documents with a photo please state this and provide a scan of this document if possible.


Emergency documents are not accepted in all countries.
Please make sure to clarify your full itinerary when passing on the information. With an emergency travel document you can always travel back to the Netherlands.
The following documents have to be submitted when applying for an emergency travel document:

  • A filled in and signed application form (one per document)
  • A filled in and signed declaration of loss form ( c2 form)
  • If available: a scan or copy of the lost passport or identity card or a previous, invalidated passport or identity card
  • Two recent passport photographs
  • Emergency passport fee in British pounds - check fees and preferred payment methods here
  • Extra in case of an application for a minor (<18):
  • written consent given by the parent(s) with parental responsibility (this can be done by filling in this form or by a written and signed statement)
  • photocopies of passports parent(s)

Prevention of misuse
Please note: Passports and identity cards that have been lost or stolen are registered to prevent fraud and misuse. The passport or identity card should therefore not be used if it is later recovered. Please send it to the Embassy, consulate, 'gemeente' or Dutch border control as soon as possible.

Were your credit or debit cards also stolen abroad, or did you lose them? Make sure you block them as soon as possible.

Reporting?
For the Embassy the previously mentioned declaration of loss (C2 form) is sufficient for the application of a new/replacement travel document, a police report from the loss or theft is not required. Your insurance company, however, may need a police report if an insurance claim is made.

Living in the UK and your Dutch passport or identity card has been lost or stolen?

Reporting
When your passport or identity card is lost or stolen it is compulsory to fill in and send us a declaration of loss ( c2). Please send a scan/copy of this filled in and signed C2 form as soon as possible to  lon-cons@minbuza.nl so your document can be reported to prevent misuse by others. The original form must be presented with the application for a new travel document. You can report the document as lost or stolen with the police, this isn’t compulsory.

Applying for a new document
When your Dutch passport or identity card is stolen, lost or expired and you have no immediate need to travel soon please follow the regular passport renewal instructions. You should make an appointment with the passport department of the Embassy.

Emergency appointment
If you have an immediate need to travel and you would like to use our priority/emergency procedure please contact the consular department of the Embassy. The Embassy will assess whether you are eligible. If so, you must prove by documentary evidence that you have a need due to unforeseen and urgent short-term conditions to travel. Because of the additional administrative burden an additional fee has to be paid (€ 50).

The Embassy will process your application for a new travel document with priority treatment.

If even this emergency procedure takes too long, the Embassy in extreme emergencies can (in some cases through a Consulate, depending on where you reside) in addition provide a laissez-passer for the benefit of the next emergency trip.

Emergency documents are not accepted in all countries. Please make sure when providing your details that it is clear which country you are travelling to!

Requirements
In order to qualify for the priority procedure and/or an emergency travel document you will need to submit all documents for a regular passport application, as well as documents providing proof of the fact your trip is regarded an ‘emergency’:

  • Booked ticket (airline/ferry/train). Please note: In case you are not in the possession of a booked ticket at the time of your request for an emergency procedure for an emergency travel document you should first verify any booking with the consular employee! This is because it cannot be guaranteed that your request will be honored.
  • In case of illness / death first or second degree relative medical certificate from a specialist / death certificate / documents proving the family relationship.
  • In case of other emergencies for the journey: other supporting documents.

Processing times
Please note that the final decision to issue an emergency travel document will be made once all documents have been provided. In case the missing or stolen document wasn’t issued by the Netherlands Embassy in London your personal details will – on working days – have to be verified with the council in the Netherlands where the document was issued. The decision to issue a new passport or identity card can only be made after this verification has been received. This can lead to the emergency travel document not being able to be issued on the same day.

Prevention of misuse
Please note: Passports and identity cards that have been lost or stolen are registered to prevent fraud and misuse. The passport or identity card should therefore not be used if it is later recovered. Please send it to the Embassy, consulate, gemeente or Dutch border control as soon as possible.